FAQs

Do you deliver outside of Pakistan?

Yes we offer worldwide delivery to a number of destinations. Click here to find out more about our delivery options.

How do I contact your customer services department?

Our customer services team can be contacted from Monday to Saturday 9am – 6:00 pm (PST). Sundays and Bank holidays are closed. On the following telephone number +92 42 31234567. If we are not in the office when you call, please leave a message on our answer phone and we will call you back within 24 to 48 hours. Alternatively, you can email the team at info@ninaneria.com, or write to us at LA BORSA DI LUSSO, 41-A Commercial, Pak Aran Housing Society, Ferozepur Road, Lahore, Pakistan.

How do I find a specific item?

We have a number of ways to help you find the item you are looking for. If you know the name of the bag or its product code, then simply enter this into the search box at the top of our homepage. If we have the product on the website, then this box will take you straight through to your product. If you cannot find your choice via the search bag, because you don’t know the name of it or the style code, then why not use our search filters. Here, you can view items by color, style and price. If you are still struggling to find the bag you are looking for then please get in touch with our customer services team by emailing info@ninaneri.com or by calling +92 42 31234567.

How will I know if an item is out of stock?

If the item you are looking for is out of stock it will show as out of stock on the product page. We sometimes get more stock of a product so click on the Notify Me button and enter your email address. This way we can email you as soon we get more stock in.

Can I add a new item to an existing order?

Unfortunately, once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.

What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Maestro, Switch, Visa, Visa Debit and Visa Electron. All payments are securely processed. Apart from this we deliver with Cash On Delivery across Pakistan, as well.

It is safe to use my credit/debit card on NinaNeri.com?

Yes. We process all credit/debit card transactions securely. We are completely PCI compliant and we encrypt all sensitive data supplied to us so that it cannot be accessed by anyone once you have supplied it to us, making your data 100% secure.

Can I order by phone?

Unfortunately for security reasons we do not take orders over the phone. This is to protect your credit card details and to ensure that all orders are processed in a secure payment environment.

What are your opening hours?

Our Customer Services team are available Monday to Saturday, from 9am to 6pm PST.

What countries do you ship to?

Please click here to see a full list of countries that we ship to

Can I amend my shipping address once my order has been dispatched?

Once an order has been dispatched from our warehouse you cannot change the shipping address.

Do you ship to multiple to addresses?

We cannot split an order to be delivered to multiple addresses. We can however deliver to a different address from that of your billing address.

Is my personal information kept private?

Yes all your private data is encrypted and securely stored as per PCI compliance rules. Please refer to our privacy policy for more details

Can I track my order?

If you wish to track your order please call our customer services team on +92 42 31234567. Alternatively, email info@ninaneri.com with your order number and we shall get back ASAP.

Will I need to pay customs duty on my bag order?

Each country has different rules, so we would advise that you contact your local postal service to find out more about the costs in your country. Our shipping costs do not include any customs or import duties.

What packaging will my order be in?

Your order will be securely packaged in a cardboard box.

How do I return or exchange an item?

Please click here to find out how to return or exchange an item

What if my item arrives faulty?

In the unlikely event that your item arrives faulty please call our customer services team on +92 42 31234567 or email them at info@ninaneri.com and they will assist you.

Product

Where are Nina Neri bags made?

Nina Neri bags and purses are made in Pakistan. We spend a lot of time sourcing the best handbags hardware from Italy and having our own genuine leather and we have strong, established and loyal relationships with our manufacturers, ensuring that we provide our customers with the highest quality possible

Where can I buy Nina Neri bags?

You buy Nina Neri handbags and purses in a number of different ways. You can buy the full collection, as well as exclusive styles, on our website www.ninaneri.com and our physical loctions. We ship worldwide.

Do you ship worldwide?

If you buy through our official website www.ninaneri.com we will ship your order worldwide.

What is Price Match?

From time to time we will price match selected products to ensure you receive the best price.

What is the bag that comes with my Nina Neri order for?

Each Nina Neri bag comes with a branded dust bag. This is to protect your Nina Neri handbag when you are not using it. We advise that you store your purchase in this branded Nina Neri dust bag to keep it in its best condition.